Logmein123 Rescue Archives

I think the heading sums it up – I'm after a logmein rescue type service/software, but hopfully one a little cheaper.

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Small application downloads to your computer to start the support session. During the session, the Technician could be able to fully control your computer. Remember, only accept support from individuals and organizations you trust. Adapting to the future: Four security concerns with remote working and how they can be addressed. By Mebin Varghese July 3, 2021. Written by Mebin Varghese. Emerging as the dominant paradigm in the wake of the pandemic, the work-from-home model has unlocked multiple advantages for stakeholders in the business ecosystem. Began using Rescue, NMSS has found tremendous benefi t from Rescue’s ability to seamlessly transfer sessions, without the end user having to repeat the problem to a new support person. RESULTS NMSS states that using Rescue enables them to provide better support not only to their employees, but volunteers as well. With Rescue, which is used.

In case you dont know what logmein rescue is, basically it is a service for doing remote support for customers without them needing to install any special software (or at least none that requires any configuration), and the support session expires as soon as I log off. I'm not after the remote support options which permanently installs something on the clients machine, allowing me to log in whenever I want (like the regular logmein). Just something that allows me to easily do a one off remote support.

I'm currently looking into crossloop, but I'm wondering if there are any others that compar favourably.

Goto Assist Express

Ive been using it for 2 years and love it, its far cheaper the logmein rescue aswell.

Its from Citrix, and is a remote support version of goto meeting basically (and is much better at what it does)

Goto Assist Express

Thanks – it is a little cheaper (just realised my spelling mistake in the header...), but i'm still looking at cheaper – I'm only likely to use this two or three times a month, so paying a largish fee for unlimited use is probably overkill.

ChunkVNC its free
http://www.chunkvnc.com/

Thanks. Slightly more hassle, but the price is definately right. I'll see how painless the user experience (from my customers perspective – not me) is with this.

I'm only likely to use this two or three times a month, so paying a largish fee for unlimited use is probably overkill.

You can pay per use but thats fairly expensive too :

Otherwise if you want free or close to free, a VNC using tool is your best bet.

ultraVNC single click does exactly this

easy to make and very easy for user/cleint to run

all you do is port forward and listen on your support pc

D

ultraVNC single click does exactly this

Logmein123 Rescue Archives Free

Thanks. It seems ChunkVNC uses some of UltraVNC's code (ChunkVNC is described as being a 'wrapper' for UltraVNC), and both can do what I want (if I use UltraVNC Single Click). I'm trying to work out what ChunkVNC does that UltraVNC SC doesnt do. It seems odd that people would take the time to add functionality to something that already existed (the single click connection thing).

I can only think that maybe ChunkVNC was written before UltraVNC SC came about?

I guess I'll give UltraVNC SC a go first then – if it does what I want, I wont need to use the wrapper version.

I'm trying to work out what ChunkVNC does that UltraVNC SC doesnt do.

Chunk uses a repeater that is meant to be permanently running on a server with a static ip meaning the viewer can work from anywhere. Single Click needs to be recompiled with a new IP if your not at your normal location when a support request comes in. Chunk also will run as a service and allow rebooting with reconnect and a lot of other features.

We use Teamviewer (http://teamviewer.com), and have had a really good experience with it. We paid around $3k for 3 channels from memory.
The free version is on slower servers thou.

You can try http://www.showmypc.com/ as well.

It's free.

Chunk uses a repeater that is meant to be permanently running on a server with a static ip meaning the viewer can work from anywhere.

From what little I have read, UltraVNC SC does this also.

I tried both, and from my playing around, ChunkVNC was easier to get working than UltraVNC (meaning I could get chunkVNC going, but not UltraVNC). The problem was getting the remote server file running on one of the computers I was testing with – we had problems that we did not have with the commercial solutions. This is a shame, as it seems it would do everything I wanted otherwise (Single click to get us going).

We use Teamviewer (http://teamviewer.com), and have had a really good experience with it. We paid around $3k for 3 channels from memory.

I'm leaning towards Teamviewer now – similar to logmein, but not as expensive. Will keep an eye out for cheaper solutions though – the price is fine if you are using it extensively, but this is only for the very occasional support issue.

Logmein123 Rescue Archives

really? what was the issues with SC

i use it almost daily and have made many of them

D

really? what was the issues with SC

i use it almost daily and have made many of them

D

Well, I think I made the server thing, had the repeater going, the server (in theory) connected to the repeater, but I couldnt get the viewer to connect to the repeater.

SC runs from the client (them) and the server sitting (as viewer in listen mode) you ready to receive requests

no repeater is used

pm sent to you

D

SC runs from the client (them) and the server sitting (as viewer in listen mode) you ready to receive requests

no repeater is used

Thanks. I tried it without the repeater, and got it working. It works easily, but I had some stability issues. Not sure if it was my end or thiers, but it happened twice (with two different machines).

Logmein123 rescue Archives website

yeah it can be a little hit/miss, but 90% of the time its better than getting out of the PJs and driving across town/state

if you have a flaky connection then close the link and get the user to run it again
second time's a charm

also there is chat and file transfer built in

D

Tried ammyy www.ammyy.com

just uses the browser and its free.

Home >Apps >Utilities & tools
Publisher: LogMeIn Inc.
License: Free
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OSWindows 10
OSWindows 10
  • Downloads

    98+

  • License

    Free

  • Language supported

    English (United States)

  • Version

  • Available on

  • Age rating

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  • Download size

    5.59 MB

  • Publisher

    LogMeIn Inc.

  • User rating

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Description

*ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT TECHNICIAN YOU TRUST* The LogMeIn123 Rescue app for Windows 10s allows support technicians to troubleshoot a problem you are having on your Windows 10s device. To use this application you must be receiving support from a technician who is using LogMeIn Rescue and will provide you a pin code to start the session.


Technicians have the ability to remote control your device, chat, transfer files, view system diagnostic information, and more.


How to use: 1) Install the application 2) Launch the application from 3) Enter the six digit pin code given to you by your support technician 4) Allow your trusted support technician to connect to your device


About LogMeIn Rescue LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. A remote support tool built for one man helpdesks to the world's largest support organizations and everyone in between. Helping you provide technical support to your employees, your customers, or both, with a solution which is fast, reliable, flexible, and easy to use.


Rescue gives you a tool to seamlessly support customer request - not matter what they are or where the originate from without needing to use pre-installed software or being on the same network. LogMeIn Rescue solves problems more quickly, accurately and conveniently for a better customer and agent experience. For more information or for a free trial of LogMeIn Rescue visit our website: https://www.logmeinrescue.com/

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